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SOT (Stream Operator Team) Manager

Who this is for: Stream Operator Team managers. Time: ~7 minutes. You'll need: the management.sot module. Read Department Managers — the basics first.

Everything in the manager basics guide applies to you — Time Validations and Leaves & Absences work the same way. This guide covers the SOT-only tools, centred on the Scheduling Hub.

The SOT management landing

Open Management and select the SOT tab.

SOT management landing: Time Validations, Leaves & Absences, SOT Quiz Winners, Scheduling Hub, and Pay Breakdown.

Alongside the two basics you get:

  • SOT Quiz Winners — submit SOT quiz wins on behalf of employees.
  • Scheduling Hub — plot streaming sessions, staff each position, cover or cancel sessions.
  • Pay Breakdown — read-only commission and coverage figures per cutoff.

1. Scheduling Hub

Open Scheduling Hub — the heart of SOT management. Plot streaming sessions on a calendar, staff each position with operators, and cover or cancel sessions.

Scheduling Hub: Month / Year / Cutoff / Day views, calendar with today highlighted, and New session / Pay breakdown actions.

  • Switch between Month, Year, Cutoff, and Day views. The Cutoff view scopes to the selected pay period; the Day view drills into a single day's sessions.

Scheduling Hub — Cutoff view, scoped to the current pay period.

Scheduling Hub — Day view. - New session opens a dialog: pick the model, date, timezone, and start/end time, then staff each position — Stream Operator, Assistant Operator, Trainee / Probationary, and Team Leader — and add optional notes. Schedule session saves it.

New streaming session dialog: model, date, timezone, start/end time, the four staffing positions, and notes.

  • Use the calendar to cover a session (reassign the operator) or cancel it.
  • Pay breakdown (top right) jumps to the read-only pay view.

Actual stream window (after the stream). When you edit an existing session you'll see an Actual stream window with an actual start/end time. It starts equal to the scheduled times — but if the stream ran later or longer, correct the real times here. Commission is always attributed to this window, not the schedule, so keep it accurate for the operators to be paid correctly.

Edit session dialog: scheduling fields and the Actual stream window on the left, staffing positions on the right.

Session staffing and coverage here are what drive each operator's coverage pay for the cutoff.

2. SOT Quiz Winners

Open SOT Quiz Winners to submit quiz wins on behalf of employees. Approved wins become payouts Finance sees at payroll.

3. Pay Breakdown (read-only)

Open Pay Breakdown for the same commission and coverage figures Finance sees for a cutoff.

SOT Pay Breakdown: read-only per-cutoff commission and coverage figures.

  • Choose the cutoff period.
  • The figures come from the sessions and coverage you staffed in the Scheduling Hub, and match what lands on payslips.
  • Tabs cover Commission, Coverage, and Subscribers:

SOT Pay Breakdown — Coverage tab.

SOT Pay Breakdown — Subscribers tab.

  • Read-only — if a number is wrong, fix the underlying session / coverage in the Scheduling Hub.

Troubleshooting

Problem What to do
A session has no operator Open the session in the Scheduling Hub and staff the position
Coverage pay looks wrong Check who's staffed on each session for that cutoff; adjust in the Hub
Cancelled session still showing pay Make sure it's cancelled (not just unstaffed) in the Hub
Can't find a past session Switch the Hub to Cutoff or Year view
Quiz win not paid Confirm it was submitted and approved before the period closed